Returns & Refunds

If you are unhappy with a bag for any reason, email us within 30 days of your order date and we will make it right.

The standard window is 30 days from the order date. If your delivery was delayed by the carrier, you received the item as a gift, or another circumstance prevented you from contacting us in time, email us and we will extend the window on a case-by-case basis. We would rather take care of you than hide behind a deadline.

For any reason other than damage or error, we offer a replacement or full refund, whichever you prefer. You do not need to ship the coffee back — keep it, brew it, or share it. There is never a return shipping cost.

If your order arrives damaged, contains the wrong item, is defective, or never shows up, we will replace it at no cost. A photo of a damaged bag or box helps us file a carrier claim, but it is not required for you to be taken care of.

Yes, we accept exchanges. If you would like a different roast or grind size instead of a refund, let us know in your email and we will ship the replacement at no charge. If the replacement has a different price, we will either refund the difference or request payment for the upgrade before shipping.

Because coffee is a perishable food product, we do not ask you to return opened or unopened bags. There is no return shipping cost to you, ever.

Email orders@drinksecondpour.com with your order number and a sentence about what went wrong. We reply within one business day.

Once we approve your request, we issue the refund to your original payment method through Stripe within 1 business day. After that, most banks post the credit within 5–10 business days. The exact timing depends on your card issuer or bank.

If your order has not been roasted yet, we can cancel it for a full refund. Once a bag has been roasted and shipped, the satisfaction guarantee above applies instead.

Pause or cancel any time before your next renewal by emailing us — there is no fee and no minimum number of shipments. Each subscription shipment is covered by the same 30-day guarantee.

The guarantee is intended for real customers with a real problem. We reserve the right to decline repeated claims that appear abusive.